Reservation Agent
This post is no longer available
The company is a Japanese major travel-related corporation.
You will be responsible for assisting customers by answering incoming calls to the American Region Call Center in Japanese.
Salary
$ 27K - 32K / hour
Job Location
El Segundo, CA
Type of employment
Full time | Part time
Language
English Japanese
Work hours
Remote Work
Industry
Aviation & Aerospace
Visa Sponsor
NO
Posted
6 years ago
Job ID
#1262
Benefits
Competitive employee benefits package
(Insurance, Sick Leave, Paid Vacation, etc.)
Responsibilities and Duties
・Handle outbound and inbound calls for passengers and travel agents
・Handle incoming request from callers by email or fax and manage inquiries or requests
・Provide callers with information regarding flights, fares, destination, mileage and special offers and products
・Review reservations, and perform modifications/ advice
・Provide individualized customer service through a high standard of professionalism
・Provide frequent flyer program information
・Other duties may be assigned to meet business needs as required
Qualifications
・Fluency in Japanese, both verbal and written - Native to Professional Working Level
・Available to work weekends, holidays, and early mornings
・Strong interpersonal communication skills
・Proficient in MS office products such as Outlook, Word, & Excel
・High School Diploma/GED
・Proven ability in Customer Service Excellence
・Self-motivated with the ability to work independently and in a team environment
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