Customer Service Representative
This post is no longer available
The company is a cosmetics manufacturer that offers from skincare to dental products.
You will be responsible for helping customers place their order, provide product and service information and resolving issues.
Salary
$ 43-50K / year
Job Location
Huntington Beach, CA
Type of employment
Full time
Language
English, Japanese
Work hours
4:45 PM - 2:00 AM
Remote Work
Industry
Cosmetics, Retail
Visa Sponsor
NO
Posted
4 years ago
Job ID
#1242
Benefits
Competitive employee benefits package
(Insurance, Sick Leave, Paid Vacation, etc.)
Responsibilities and Duties
・Work with inbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
・Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
・Provide product support.
・Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
・Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
・Maintain our customer database.
・Tracks call-related information for auditing and reporting purposes
Qualifications
・Fluency in Japanese - Business to Native Level is a must.
・Previous work experience in customer service, sales or related field preferred.
・Familiarity with Microsoft Windows, Word, and Excel applications.
・Ability to stay composed and objective and have strong listening/comprehension skills.
・Interest in the beauty / cosmetics industry is a big plus.
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