IT Help Desk
This post is no longer available
The company is an independent system integrator that provides clients with a variety of IT solutions.
You will be responsible for providing technical support to clients with information technology issues.
Salary
$ 40-45K / year
Job Location
Torrance, CA
Type of employment
Full time
Language
English, Japanese
Work hours
9:00 AM - 6:00 PM
Remote Work
Industry
Information Technology and Services
Visa Sponsor
NO
Posted
5 years ago
Job ID
#1329
Benefits
Competitive employee benefits package
(Insurance, Sick Leave, Paid Vacation, etc.)
Responsibilities and Duties
・Serves as the first point of contact for customers seeking technical assistance via phone, email or in-person contact.
・Perform remote software and hardware troubleshooting through diagnostic techniques and pertinent questions
・Determine the best solution based on the issue and details provided by users
・Walk users through the problem-solving process
・Follow-up and update customer status and information
・Pass on any feedback or suggestions by customers to the appropriate internal team
Qualifications
・Fluency in Japanese - Professional Working to Native Level
・2+ years experience of help desk support preferred.
・Knowledge of Microsoft Windows Server and Desktop Operating Systems, LAN and WAN technologies
・Proficiency in Microsoft Office (Excel, PowerPoint, Office365）
・Understands and practices IT security fundamentals
・Familiarity with PSA tools (ServiceNow, Infor, Autotask, ConnectWise, etc.)
Let’s talk with a recruiter!
- Don’t see any jobs that match your profile on the list?
- First time job seeker in the U.S. and not sure how things work?
- Struggling with finding the right career path?
Send us your resume and one of our recruiters will get in touch with you shortly.
SUBMIT RESUME
