Senior Software Support Engineer
This post is no longer available
The company is a multinational IT company that develops/supports a wide range of solutions, including Unified Communications, Software-defined networking, Video Analytics and IoT.
You will be responsible for analyzing software issues and providing customers such as field engineers, system engineers with diagnosing, troubleshooting, and debugging software products.
Salary
$ 73-80K / year
Job Location
Irving, TX
Type of employment
Full time
Language
English, Japanese
Work hours
9:00 AM - 6:00 PM
Remote Work
Industry
Information Technology and Services
Visa Sponsor
NO
Posted
6 years ago
Job ID
#1320
Benefits
N/A
Responsibilities and Duties
・Diagnose and troubleshoot technical issues of software products.（40%）
・Suggest and provide solutions to improve technical support productivity. （30%）
Design, develop and maintain internal/external systems.（20%）
・Lead and contribute to team discussions such as support review meetings, etc.
・Assist with bug investigation or build reproducible case.
・Help Japanese team in setting up test environment, resolving build issues etc.
・Mentor and provide on-the-job training to new and more junior co-workers.
Qualifications
・Fluency in Japanese - Native to Professional Working level is essential.
・Bachelor's degree in computer science or related IT majors.
・7+ years of experience in technical support, development or quality assurance is a plus.
・Oracle OCA/OCP, AWS, AZURE related certifications are plus.
・Must have a strong Trouble Shooting skill. Ability to work on complex technical problem interfacing directly with customers.
・The following hands-on experience and knowledge are essential :
- ORACLE Database as DBA and SQL programming.
- UNIX, Linux and Windows Server administration and troubleshooting.
- Python, Go, Ruby, SQL, PL/SQL , JDBC and Web programming with RDBMS.
・Physical ability to operate in an office environment is essential. Ability to work on holidays is essential.
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