Install Support Engineer
This post is no longer available
The company is one of the world’s leading optical companies. With decades of experience as a manufacturer of optical lenses and precision equipment, they have been the leading global supplier of step-and-repeat and step-and-scan lithography systems.
Salary
$ 48-68K / year
Job Location
Chandler, AZ
Type of employment
Full time
Language
English, Japanese
Work hours
9:00 AM - 6:00 PM
Remote Work
Industry
Electrical/Electronic Manufacturing
Visa Sponsor
NO
Posted
5 years ago
Job ID
#1287
Benefits
Competitive employee benefits package.
(Insurance, Sick Leave, Paid Vacation etc)
Responsibilities and Duties
・Ensure install activity is monitored and tracked, that escalations occur as needed consistent with accomplishing companies' revenue recognition goals, customer satisfaction and install duration commitments.
・Help sites initiate ramps smoothly and reach revenue recognition goals by supporting activities on-site for limited time periods.
・Main Point of Contact (POC) with headquarter in Japan for install related issues.
・Communicate with factory technical specialists for trouble resolution.
・Coordinate logistics for special tooling and parts.
・Maintain install related documents and check sheets and translation of install related documents
Qualifications
・Associate or Bachelor degree in Electrical/Mechanical Engineering
・Fluency in Japanese - Native to Professional working level is a must.
・Availability for extensive travel required; 50% of the time or more.
・High level of communications skills –both written and verbal, with particular ability to explain complicated scenarios
・Project management skills
・Knowledge of steppers and scanners preferable.
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