Customer Support Representative
This post is no longer available
The company is a cosmetics manufacturer that offers a variety of products ranging from skincare to dental items. You will be responsible for helping customers place their order, provide product and service information and resolving issues.
Salary
$ 14-16 / hour
Job Location
Huntington Beach, CA
Type of employment
Partl time (5 to 7 hours a day between 9 am to 6pm, up to 28hours a week. Sunday and Monday shift mandatory.)
Language
English, Japanese
Work hours
9:00 AM - 6:00 PM
Remote Work
△（Hybrid work models, onsite work occur as needed)
Industry
Retail
Visa Sponsor
NO
Posted
4 years ago
Job ID
#1382
Benefits
Sick Leave
Responsibilities and Duties
- Work with inbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
- Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
- Provide product support.
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
- Maintain customer database.
- Track call-related information for auditing and reporting purposes
Qualifications
- Native level fluency in Japanese is a must.
- Previous work experience in customer service, sales or related field preferred.
- Familiarity with Microsoft Windows, Word, and Excel applications.
- Ability to stay composed and objective under pressure. /li>
- Have strong listening/comprehension skills.
- Strong interest in the beauty / cosmetics industry is a big plus.
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