Community Manager
This post is no longer available
The company is a game company that publishes titles across multiple platforms ranging from console to handheld and mobile. You will be responsible for executing the community strategy and best practices across all titles, with the objective of growing player base while maintaining a high level of engagement and customer satisfaction.
Salary
$ 45K-50K / year
Job Location
Redondo Beach, CA
Type of employment
Full time
Language
English, Japanese
Work hours
10:00 AM - 7:00 PM
Remote Work
○
Industry
Computer Games
Visa Sponsor
NO
Posted
3 years ago
Job ID
#1438
Benefits
Competitive employee benefits package
(Insurance, Sick Leave, Paid Vacation etc)
Responsibilities and Duties
- Develop strategies for maintaining player engagement using social media, customer support, events and promotions.
- Stay abreast of the concerns and issues of both official and unofficial communities by employing thoughtful and genuine moderation practices.
- Curate and generate content for players to engage with based off player feedback and communication with product teams.
- Report on the state of the community using established documenting methods, relevant metrics, and KPIs.
- Manage both website, social media, and other CMS to provide up-to-date information on the state of games to the player base.
- Help research what other publishers or games are doing with regards to community and promotion.
- Participate in live streams to communicate directly with the community
Qualifications
- Bachelor’s degree or equivalent combination of education and experience; between two to three years of experience in the same or similar position preferred.
- Can effectively present information and respond to questions from groups of managers, staff, clients, customers, and the general public in English.
- Ability to apply common understanding to carry out instructions furnished in written, oral, or diagram
- Proficiency in Microsoft Windows, Word, and Excel, along with Adobe Creative Suite applications like Premiere and Photoshop.
- Must be tactful, mature, and flexible.
- Fluency in Japanese - Conversational to Professional Working level is a big plus.
- Obtain mathematical skills to calculate figures and amounts such as discounts, interests, commissions, proportions, percentages, and volumes.
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